Mastering the Intake Process: Converting Prospects to Clients (0.75 General Participatory Credit)

Published by San Diego County Bar Association


Summary

Handouts for this program can be downloaded by clicking on the "Other Resources" tab in the video player.

Opening a new case can be filled with minefields for law firms. Conflict checks, information gathering, file hand-off and signing documents, all of which can impose huge burdens on both the clients as well as the law firms. A painful intake process will inevitably take the staff away from the valuable time they need to actually service their clients' legal needs. Hitting a roadblock while on-boarding a new client can result in unhappy staff, unhappy clients, as well as the immediate loss of revenue. Most of the time, the intake process is what is standing in the way of a firm getting past the revenue plateau that many experience. In this CLE, Michael Chasin of Lexicata will cover the nuts and bolts of setting up the perfect client intake process and streamlining that process with the use of different technologies. He will cover everything from tracking potential clients to scheduling consultations to intake forms to engagement letter automation and e-signing. After this CLE, you should be far more likely to retain any new client who walks in your door.

Presenters
Michael Chasin, JD/MBA
Michael Chasin is the CEO of Lexicata, the legal industry's leading CRM and client intake software. Before starting Lexicata, Mr. Chasin completed his J.D./M.B.A. from Loyola Law School in Los Angeles. Lexicata enables law firms to effectively track and convert leads into clients with a seamless and easy client intake process. Features include interactive intake checklists, customizable online intake forms, consultation scheduler, automatic reminders, retainer letter automation, and e-signature....More

Originally Published

October 6, 2016


Program Titles and Supporting Materials

This program contains the following components:

  • Mastering the Intake Process: Converting Prospects to Clients - Video
  • Mastering the Intake Process: Converting Prospects to Clients - Handout

How To Attend

Join the self-paced program from your office, home, or hotel room using a computer and high speed internet connection. You may start and stop the program at your convenience, continue where you left off, and review supporting materials as often as you like.


Technical Requirements

You may access this course on a computer or mobile device with high speed internet (iPhones require iOS 10 or higher). Recommended browsers are Google Chrome or Mozilla Firefox.


Credit

If applicable, you may obtain credit in multiple jurisdictions simultaneously for this program (see pending/approved list below). If electing credit for this program, registrants in jurisdictions not listed below will receive a Certificate of Completion that may or may not meet credit requirements in other jurisdictions. Where applicable, credit will be only awarded to a paid registrant completing all the requirements of the program as determined by the selected accreditation authority.


Click on jurisdiction for specific details
CA


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